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A+ Certification (Accelerated)

This bundle package includes A+ Certification: PC Hardware Support Skills and A+ Certification: Operating System Support Skills.The course will provide PC “super users” or new support professionals with the fastest route to A+ Certification. Full practical sessions will prepare students for the two A+ Certification exams. Note: Some self-study each evening will be required.

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Objectives

  • Install and configure PC hardware and system components
  • Understand the basics of peripherals and local area networking
  • Support and troubleshoot PC hardware, software and peripherals
  • Have a good understanding of customer service techniques
  • Partition and format hard disk drives
  • Install and configure Windows 98, Windows Me, Windows NT Workstation, Windows 2000 Professional and Windows XP Professional
  • Create, configure and use network and Internet connections
  • Support and troubleshoot operating systems and applications

Outline

  • PC Functions and Components
  • Tools and Equipment
  • BIOS
  • BIOS/CMOS
  • Settings System Resources
  • Cleaning and Preventative Maintenance
  • Environmental Issues
  • ESD, Handling, and Disposal
  • Printer Types
  • Printer Connections, Configuration, and Troubleshooting
  • Portable Computers
  • Network Concepts
  • Implementing a LAN
  • WAN and Internet Connectivity
  • Customer Service Techniques
  • Operating System Basics
  • Windows Me
  • Overview of Windows NT and Windows 2000
  • Installing Windows 2000
  • The Windows 2000 Boot Process
  • Configuring Windows 2000
  • Windows 2000 Disk and Storage Management
  • Managing Users and Groups
  • Windows 2000 Security
  • Field Replaceable Units
  • IDE Devices
  • SCSI Devices
  • Peripheral Devices
  • Troubleshooting and Optimisation
  • Motherboard Architecture
  • Processors
  • Memory
  • Introduction to Windows 98
  • Installing Windows 98
  • Windows 98 Boot Process
  • Navigating Windows 98 Windows 98 File and Disk Management
  • Running Applications in Windows 98
  • Configuring Windows 98
  • Windows 98 Printing
  • Windows 98 Networking
  • Troubleshooting Windows 2000
  • Installing and Deploying Windows XP
  • Configuring Windows XP
  • Remote Management
  • Internet Overview
  • TCP/IP
  • Internet Security

Audience

This is the essential foundation course for experienced PC support professionals wishing to achieve certification or for those people wishing to install, maintain and troubleshoot PC installations.

This course will provide the information for students wishing to take and pass both A+ Certification Core Hardware core and Operating System Technologies exams..

Duration

3 Days

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