Outline

• Understand the following terms:
  • Digital organization
  • High velocity IT
  • Digital transformation
  • IT transformation
  • Digital products
  • Digital technology
• Understand when the transformation to high velocity IT is desirable and feasible
• The five objectives associated with digital products – to achieve:
  • Valuable investments – strategically innovative and effective application of IT
  • Fast development – quick realization and delivery of IT services and IT-related products
  • Resilient operations – highly resilient IT services and IT-related products
  • Co-created value – effective interaction between service provider and consumer
  • Assured conformance – to governance, risk and compliance (GRC) requirements
• Understand how high velocity IT relates to:
  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle
• Understand the following concepts:
  • Ethics
  • Safety culture
  • Toyota Kata
  • Lean / Agile / Resilient / Continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking
• Know how to use the following principles, models and concepts:
  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / Resilient / Continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking
• To contribute to:
  • Help get customers’ jobs done
  • Trust and be trusted
  • Commit to performance
  • Deal with uncertainty
  • Improve by being inquisitive
• Know how the service provider ensures valuable investments are achieved
• Know how to use the following practices to contribute to achieving valuable investments:
  • Portfolio management
  • Relationship management
• Know how the service provider ensures fast deployment is achieved
• Know how to use the following practices to contribute to achieving fast deployment:
  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management
• Know how the service provider ensures resilient operations are achieved
• Know how to use the following practices to contribute to achieving resilient operations:
  • Availability management
  • Capacity and performance management
  • Monitoring and event management
  • Problem management
  • Service continuity management
  • Infrastructure and platform management
• Know how the service provider ensures co-created value is achieved
• Know how to use the following practices to contribute to achieving co-created value with:
  • Relationship management
  • Service design
  • Service desk
• Know how the service provider ensures assured conformance is achieved
• Know how to use the following practices to contribute to achieving assured conformance:
  • Information security management
  • Risk management