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ITIL® 4 FOUNDATION CERTIFICATION

This new ITIL 4 Foundation course is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance.ITIL, a professionally recognized certification scheme, supports organizations and individuals to gain optimal value from IT and digital services. This new ITIL 4 course prepares you for the examination leading to the Foundation Certificate in IT Service Management; a prerequisite for the ITIL 4 higher level qualifications.

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Objectives

At the end of this course, you will be able to:

  • Key concepts and value of IT service management
  • How the ITIL guiding principles can help organizations adopt and adapt service management
  • The four dimensions of service management
  • The purpose and components of the ITIL service value system
  • The activities of the service value chain, and how they interconnect
  • The purpose and key terms of selected ITIL practices and 7 essential practices
  • How the ITIL best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-related services.se governance and IT management Framework.

Outline

Day1:

  • INTRODUCTION
  • KEY CONCEPTS
  • THE FOUR DIMENSIONS OF SERVICE MANAGEMENT
  • THE SERVICE VALUE SYSTEM AND THE SERVICE VALUE CHAIN

Day 2:

  • DAY 1 REVIEW + THE SERVICE VALUE SYSTEM AND THE SERVICE VALUE CHAIN
  • THE GUIDING PRINCIPLES
  • INTRODUCTION TO ITIL PRACTICES
  • EXAM PREPARATION

Audience

  • Individuals at the start of their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge.

Duration

2 Days

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