Professional Scrum MasterTM (PSM) is a 2-day course that covers the principles and (empirical) process theory underpinning the Scrum framework, and the role of the Scrum Master in it.This course is a combination of instruction and team-based exercises, and teaches what is at the heart of the Scrum and Agile movement.


  • Scrum  history and the importance of the 5 Scrum Values: Commitment, Focus, Openness, Courage, & Respect.
  •  The Agile Manifesto, and the difference between Agile and Scrum.
  •  What environments and projects are best suited for Scrum.
  •  Empiricism and how it works to control a project.
  •  The Scrum framework – how does it work?
  •  Scrum roles and responsibilities – who does what and why?
  •  Servant leadership and self-organization.
  •  Scrum meetings and “other” Agile meetings and practices to help ensure success with Scrum.
  •  Vision statements, Road mapping, and Release Planning.
  •  Requirements vs. User Stories and the Product Backlog.
  •  Sizing Product Backlog Items and preparing them for a Sprint.
  •  Sprints vs. Iterations, Product Backlog vs. Sprint Backlogs, official  Scrum meetings vs. “other” meetings.
  •  Benefits of Burn-down charts and Burn-up charts, and how they are created and used.
  •  Best practices with User Stories, offshore, and implementation.
  •  Identifying potential trouble and how to be prepared.


Module 1: Introduction to Lean, Agile, and Scrum

  • What is Agile?
  • The Origin of Agile
  • The Agile Manifesto
  • The Values of Agile
  • Scrum Overview
  • The History of Scrum
  • The Differences between Agile and Scrum
  • Agile Project Testing Principles
  • The Focus of Lean
  • The Origins of Lean
  • Lean in a Nutshell
  • The Lean Temple
  • The Lean Principles
  • Lean vs Agile

Module 2: Overview of Scrum

  • Key Features of Agile
  • Key Features of Scrum
  • Sprints
  • The Deming Cycle
  • Attributes of Scrum
  • Key Activities
  • Quality and its Importance
  • A Kaizen Mindset
  • Incorporating Kaizen

Module 3: Scrum Artefacts

  • Product Backlog
  • Resource Requirements
  • User Stories
  • Burndown Charts and Scrum Boards

Module 4: Sprints and the Scrum Framework

  • Sprints
  • Sprint Planning
  • What is MoSCoW
  • The MoSCoW Rules
  • Managing the Sprint Backlog
  • Tracking Progress
  • The Sprint Review
  • Sprint Retrospective
  • Cancelling a Sprint

Module 5: Roles and Responsibilities

  • Roles and Responsibilities in Scrum
  • Product Owner
  • The Development Team

Module 6: The Scrum Master

  • Scrum Master Overview
  • Scrum Master and the Product Owner
  • Scrum Master and the Development Team
  • Scrum Master and the Organisation

Module 7: Facilitation, Coaching, and Servant Leadership

  • Servant Leadership
  • Servant Leadership and the Scrum Master
  • Developing Cohesiveness
  • Group Loyalty and Trust
  • Group Communication
  • Belbin Types and Roles
  • Team Development
  • Tackling the Learning Dip
  • Handling Difficult People and Situations
  • Managing Conflict and Moving Forward
  • Dealing with Someone Else’s Emotions
  • Presenting Clear Messages
  • Written Communication
  • Active Listening Skills
  • Motivation
  • The Humanistic Approach
  • Maslow’s Hierarchy of Needs

Module 8: Collaborate Decision Making

  • Decision-Making Theories
  • The Decision-Making Process
  • Tools and Techniques
  • Group Problem Solving and Decision Making
  • Questioning Techniques
  • Inclusive Decision Making (Weighting, Criteria, Pugh Matrix)
  • Priority Tasks

Module 9: Scaling and Adaptation

  • Scaling for Projects
  • Dealing with Change
  • Dealing with Risk
  • Monitoring a Project
  • Choosing the Right Metrics
  • Process Measurement Points
  • Criteria for Good Measures
  • Value Streams
  • Building a VSM
  • Scaled Scrum and Practices
  • Descaling
  • Scrumble


  •  IT Professionals (Architects, BAs, DBAs, Developers, Testers, etc.)
  •  IT Leadership (Managers/Directors/VPs/CIOs/CTOs)
  •  Project Managers
  •  Anyone interested in learning the benefits of Scrum


2 Days