Name: ISO/IEC 20001:2018 IT Service Management: Requirements Training
SKU: 6535
Price: 10.00 USD
Availability: InStock

ISO/IEC 20001:2018 IT Service Management: Requirements Training

This course is designed to provide an understanding of the requirements of ISO/IEC 20000-1:2018 for anyone involved in defining, planning, auditing, implementing or managing a service management system (SMS) based on ISO/IEC 20000-1:2018.The course structure incorporates presentations and interactive discussions. An experienced instructor explains the clauses of ISO 20000-1:2018 in detail, providing a base for understanding the process approach and includes auditing the requirements of the standard. Students learn by participating in group exercises and in-depth discussions. This course covers Exemplar Global TPECS IT – Information Technology Service Management Systems Competency Unit whose outcomes are certified by Exemplar Global. Attendees successfully completing this course receive a Certificate of Attainment for this Exemplar Global Competency Unit.

Objectives

Describe a SMS
Explain the role of a SMS its importance and benefits
Explain the background of ISO/IEC 20000-1 and its intended outcome
Define the key concepts and structure of ISO/IEC 20000-1
Identify the main requirements of ISO/IEC 20000-1
Understand how to audit requirements and identify nonconformities

Outline

Understand the requirements of ISO/IEC 20000
Assess current IT service management system
Identify gaps and ways to meet ISO/IEC 20000 requirements
Plan and implement an IT service management system
Build awareness of the standard and monitor performance
Manage the accreditation process

Audience

Any individual requiring a working knowledge and understanding of ISO 20000-1 standard
Any individual requiring a working knowledge and understanding of ISO 20000-1 standard
Anyone involved in defining, planning, auditing, implementing or managing a service management system (SMS) based on ISO/IEC 20000-1:2018