During this ITIL® Foundation training course, delegates will become familiar with key ITIL® terminology, understand the link between processes and the lifecycle, and will be able to explain service management as a practice. This course will cover the phases of the Service Lifecycle, which provide a sufficient overview of the alliance between IT and business strategy.

This ITIL® Foundation training course will explore the following modules:

Module 1: An Introduction to ITIL®

• Introducing IT Service Management
• Practicing Service Management
• The IT Service Lifecycle Overview

Module 2: Aspects

• Concepts
• Terminology
• Main Principles and Models
• Roles
• Functions

 Module 3: The IT Service Lifecycle

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

Module 4: Processes

• Service Level Management
• Service Continuity
• Configuration Management
• Release Management
• Incident and Problem Management

Module 5: Automation and ITIL® Success

• Technology and Architecture
• Competencies
• Service Management Skills

• Individuals who require basic knowledge about the ITIL framework and how it will be executed to enhance the quality of ITSM within an organization
• IT professionals who work in organizations that have adopted and adapted ITIL and want to continue to make a contribution to an ongoing service improvement program.
• ICT Management in modern organizationstargeting IT/Business Alignment and total quality approach for ITSM.
• ICT Management looks to improve quality service, focused continuity in ICT services provision, more motivated responsible staff, enhanced customer satisfaction, security improvement, accuracy, speed, cost justifiable service.