During this ITIL® Foundation training course, delegates will become familiar with key ITIL® terminology, understand the link between processes and the lifecycle, and will be able to explain service management as a practice. This course will cover the phases of the Service Lifecycle, which provide a sufficient overview of the alliance between IT and business strategy.
This ITIL® Foundation training course will explore the following modules:
Module 1: An Introduction to ITIL®
Module 2: Aspects
Module 3: The IT Service Lifecycle
Module 4: Processes
Module 5: Automation and ITIL® Success