IT Service Management ISO/IEC 20001: 2018 – Renad AL Majed For Training

ISO/IEC 20001:2018 IT Service Management: Implementer Training

admin — Sat, 26 Sep 2020 20:24:27 +0000

ISO/IEC 20000-1:2018 is the internationally recognized standard for a service management system. It supports the management of the service lifecycle, including the planning, design, transition, delivery and improvement of services to meet agreed requirements, so they deliver value for customers, users and the service provider.By attending this course you’ll discover how to implement an SMS based on ISO/IEC 20000-1:2018. Using a step-by-step approach with the aid of a toolkit, you’ll learn how to develop an implementation plan, create necessary documentation and implement your SMS.

ISO/IEC 20001:2018 IT Service Management: Lead Implementer Training

admin — Sat, 26 Sep 2020 20:24:27 +0000

The ISO 20000 Lead Implementer training course allows participants to get acquire skills in providing support to an organization which implements and manages an IT Service Management System.You also get to learn ISO 20000 best practices to plan and implement ITSM processes: service delivery processes, planning and implementation of new and modified services, control processes, relationship management processes, release processes and problem resolution processes.

ISO/IEC 20001:2018 IT Service Management: Lead Auditor Training

admin — Sat, 26 Sep 2020 20:24:26 +0000

This course teaches a general understanding of the concepts of the ISO 20000-1:2018 standard and the principles and practices of leading management systems and process audits in accordance with ISO 19011:2018, “Guidelines on Auditing Management Systems.” Experienced instructors explain the clauses of ISO 20000-1:2018 in detail and guide students through the entire audit process, from managing an audit program to reporting on audit results. Students gain necessary auditing skills through a balance of formal classroom tutorials, role-playing, group workshops, and open forum discussions.

ISO/IEC 20001:2018 IT Service Management: Internal Auditor Training

admin — Sat, 26 Sep 2020 20:22:52 +0000

This course teaches a general understanding of the concepts of the ISO 20000-1:2018 standard and the principles and practices of effective internal audits in accordance with ISO 19011:2018, "Guidelines on Auditing Management Systems". Experienced instructors explain the clauses of ISO 20000-1:2018 in detail and guide students through internal audits that are required for an information technology service management system based on ISO 20000-1:2018. Students gain necessary auditing skills through a balance of formal classroom tutorials, practical role-playing, group workshops, and open forum discussions.

ISO/IEC 20001:2018 IT Service Management: Requirements Training

admin — Sat, 26 Sep 2020 20:20:31 +0000

This course is designed to provide an understanding of the requirements of ISO/IEC 20000-1:2018 for anyone involved in defining, planning, auditing, implementing or managing a service management system (SMS) based on ISO/IEC 20000-1:2018.The course structure incorporates presentations and interactive discussions. An experienced instructor explains the clauses of ISO 20000-1:2018 in detail, providing a base for understanding the process approach and includes auditing the requirements of the standard. Students learn by participating in group exercises and in-depth discussions. This course covers Exemplar Global TPECS IT - Information Technology Service Management Systems Competency Unit whose outcomes are certified by Exemplar Global. Attendees successfully completing this course receive a Certificate of Attainment for this Exemplar Global Competency Unit.